How your information is handled

What we ask for

• What you need help with, and how soon
• A general location, such as a ZIP code, city or county
• Your preferred language and whether you want an interpreter
• A safe way to contact you, if you want to be contacted
• Anything else you choose to tell us

You may leave anything blank. You do not need identification, an address or immigration documents to search resources or ask a question.

What we never do

• We never sell or rent your information.
• We never share it with a provider without your permission.
• We never use your case details for advertising or public storytelling.
• We never send your case notes to analytics or automated systems.
• We never publish counts small enough to identify you.

Permission and withdrawal

Sharing your information with an organization requires your specific permission: which organization, and what may be shared. Permission is recorded with a date and the exact wording you agreed to. You can withdraw it at any time, which stops any new sharing. Information already sent cannot be recalled from the organization that received it.

Safety

If it is not safe to leave a message, say so and we will not explain who is calling. We never publish the address of a program whose location must stay confidential, such as a domestic violence shelter.

This website

We keep private information out of your browser's storage. Pages that show private information are not cached. Error reports are stripped of anything that identifies you before they reach us.

Who handles your information

Only trained Enhance Minority staff read help requests and corrections. Access is limited to the people who need it to answer you, and it is removed when someone stops working with us. Our website and records are hosted with reputable service providers who store data on our behalf and are not allowed to use it for anything else.

How long we keep it

• Help requests: up to 24 months after your last contact with us, then deleted.
• Corrections about a listing: up to 24 months, so we can check our own work.
• Searches: not linked to you and not stored as a personal record.

Asking to see or delete your information

Email info@enhanceminority.com or call (612) 886-8346 and ask for your information to be sent to you, corrected or deleted. Mention your reference number if you have one. We answer within 24 hours and complete deletions within 30 days. We do not require identification documents to make this request.